Susan West

Leadership Power Tip 13: Managing Employees: Model Accountability Click here to print this page


Lead your Employees to Accountability!

The term accountability means "answerable; responsibility to someone or for some activity". As a leader in your organization, senior management holds you accountable every day for the results of your work. When you receive a new assignment or project, it is expected that you will complete it on time, within budget and with a high level of quality. So, how do you insure your employees also feel that accountability for their work? How do you foster an atmosphere of dependability, trust and responsibility for each of your team members?

In our personal lives, there is no doubt that we feel accountable for ourselves and those around us. We have a responsibility to pay our bills on time, for example. Only we are accountable for accomplishing that task. Our commitment to meeting our financial obligations is required of us. We run the risk of hurting our future standing if we don't meet those needs. So, if we feel this innate feeling at home, how do we translate that same vigorous commitment to the workplace?

Each of your employees need to understand where they fit in the organization, and how their day-to-day contributions help your business succeed. Whether they are cashiers, CSRs or sales managers, their decisions and activities can make or break your business. Instilling a strong feeling of dedication and loyalty is the first key to creating responsible and accountable employees.

Children often say "I didn't do it", "It's not my fault", or "She told me to do it". With adults, these phrases sometimes translate to "It's not my job.", "No one told me how to do it.", and "I couldn't help it.". True career maturity begins and ends with personal accountability. Exhibit this responsibility yourself, and your employees will take your lead.

                                                                        
Sincerely,Susan West
 



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